Booking and cancellation terms
This page explains how a booking actually proceeds and what execution depends on. The numbers — price, deposit, cancellation windows — are not stated here; they are fixed in the written quote for your event.
Booking stages
- Enquiry: you send the event type, date, and location over WhatsApp.
- Survey: we survey the venue in person or remotely. No quote is issued before it.
- Quote: you receive the technical detail and the full commercial terms, in writing.
- Confirmation: the booking is confirmed by your explicit acceptance of that quote.
- Permit: we apply for the display permit with the relevant authorities.
- Execution: on the day, once the permit has been issued.
Execution depends on the permit
A confirmed booking with us is not a guarantee that the permit will be issued — that decision rests with the authority alone. If it isn't issued, the display doesn't happen. We do not run a display without one, under any circumstances or for any sum.
This is why we ask for at least 3–4 weeks' notice. Shorter-notice bookings are accepted only when circumstances allow, and we tell you so plainly before you pay anything.
Safety-related postponement or cancellation
We reserve the right to postpone, alter, or cancel the display on the day if:
- Wind speed exceeds the safe limit for the agreed shell heights.
- The venue layout has changed since the survey in a way that reduces the safety distance — an added marquee, stage, or parked vehicles.
- The launch perimeter has not been cleared of guests despite being asked.
- Any site condition outside our control prevents safe execution.
This is not boilerplate: a display that cannot be run safely does not run. The financial consequences of that are set out in the quote you agreed to.
Commercial terms
Price, deposit, cancellation windows and what follows from them are all fixed in writing in the quote for your event, and no obligation begins before you accept it. If a figure reaches you verbally and isn't in a written quote, ask for it in writing before you pay.